Terms of Use for Moombee

Effective: 21 October 2026

1. Provider and scope

These Terms of Use (the "Terms") govern your use of the website moombee.com, the Moombee waitlist and the mobile application Moombee for iOS and Android (the "App"), provided by:

("we", "us", "our"). By joining the waitlist or downloading, installing or using the App, you accept these Terms. If you do not agree, please do not use our services.

These Terms apply in addition to the terms of the app store from which you download the App. In case of conflict about downloading, buying or updating the App, the app store terms prevail.

2. The service

Moombee is a self-care companion. You hatch and care for a small creature by taking small steps for yourself. The App offers, among other things:

• a companion you care for (feed, pet, play, comfort, sleep) who grows over time
• small goals and quests that give your companion energy and earn Moonbeams
• mood check-ins, short first-aid tools and breathing exercises
• a private journal that stays on your device
• sound worlds for rest and sleep, stories, adventures and mini games
• outfits and items, Moonbeams and an optional Moombee Plus subscription
• optional friends features and optional AI conversations with your companion

Before launch. The App is not released yet. The website shows previews that may change. Joining the waitlist is free, creates no obligation for you or us, and does not promise a launch date, features or prices. You can leave the waitlist at any time.

Changes. We continuously develop Moombee and may add, change or remove features, provided this does not materially reduce a paid subscription you have already bought.

3. Not medical advice

Moombee supports everyday self-care and wellbeing. It is not a medical device, not therapy, not a diagnosis and not a replacement for professional help. Check-ins and reflection questions are self-care tools, not medical assessments. If you are in crisis or thinking about hurting yourself, contact your local emergency number or a crisis line right away (see Contact).

4. Eligibility

You may use Moombee only if you are at least 16 years old, or the minimum age in your country to enter into a binding contract and consent to the processing of your personal data, whichever is higher. If you are a minor, you confirm that a parent or legal guardian has agreed to these Terms.

5. Account and sign-in

You can use the core self-care features without an account. For backups, friends features and purchases across devices you can create an account using an email link, Google or Apple. You are responsible for keeping your sign-in accounts secure and for activity under your account. Without an account, your progress is stored only on your device and can be lost if you uninstall the App, change phones or clear app data.

6. Moonbeams, Moombee Plus and purchases

6.1 Moonbeams. Moonbeams are a virtual in-app currency. You earn them by doing things in the App and you can also buy Moonbeam packs. Moonbeams have no cash value, cannot be exchanged for money, cannot be transferred between accounts and can only be used inside the App.

6.2 Moombee Plus. Moombee Plus is an optional subscription with extra content and more Moonbeams. The App stays usable without it. Features and prices are shown in the App and in the app store before you buy. The price shown at the time of purchase is binding.

6.3 Billing. Purchases are made and billed through the Apple App Store or Google Play. Their terms govern payment, renewal, refunds and disputes. We do not process payments and never receive your full payment details.

6.4 Automatic renewal. Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before the period ends (or within any other period the app store requires). Cancel in your Apple ID subscription settings or in Google Play under Subscriptions. Cancellation takes effect at the end of the current period; you keep Plus until then.

6.5 Restore. If you reinstall the App or change devices with the same Apple or Google account, you can restore an active subscription in the App.

6.6 Price changes. We may change prices for future periods. You will be informed in advance according to the app store rules and can cancel before the change applies.

6.7 Right of withdrawal. Under Swiss law there is generally no statutory right of withdrawal for digital content delivered immediately. Refunds are handled by the app store according to its policies. Mandatory consumer rights in your country remain unaffected.

7. Permitted use

You may use Moombee for your personal, non-commercial purposes. You agree not to:

• reverse engineer, decompile or try to extract the source code, except where the law allows it
• copy, modify or create derivative works of the App or its content
• use our characters, images, videos, sounds, stories or texts to train machine learning or AI models
• get around security features, purchase checks or spam protection, or use bots, scrapers or other automated tools
• sign up other people for the waitlist without their consent
• use friends or AI features to harass, threaten or harm others, or to share illegal content
• use Moombee in a way that breaks the law or the rights of others

Breaches may lead to suspension or termination of your account.

8. Intellectual property

Moombee, including the software, design, the characters Tim, Moombee, Moss, Nox, Ember and Pip, all images, videos, animations, sounds, stories, texts and the Moombee name (the "Content"), is protected by copyright, trademark and other laws and belongs to or is licensed to 2Day Communications GmbH.

If you follow these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to install and use the App on devices you own or control for personal, non-commercial use. All other rights are reserved.

9. AI conversations

Optional AI features generate replies automatically. Replies can be wrong, incomplete or unexpected and are not professional advice. Please do not share sensitive personal information in AI chats. AI features may have daily limits.

10. Third-party services

Moombee uses third-party services such as Cloudflare (website, waitlist, spam protection), Supabase (accounts and backups), Apple and Google (sign-in, distribution, purchases, notifications) and AI providers for optional AI features. Their own terms and privacy policies apply. We are not responsible for their availability or content.

11. Content you share

Your journal is private and stays on your device. Content you choose to share with friends in the App, or send to us (for example feedback), remains yours; you allow us to process it as needed to provide the feature or answer you. You are responsible for making sure what you share does not break the law or the rights of others.

12. Availability and changes

We make reasonable efforts to keep Moombee available but cannot guarantee uninterrupted or error-free operation, for example during maintenance, problems with third-party services or your device, or events outside our control. We may change or discontinue features, end support for old versions or devices, or discontinue Moombee. If we permanently discontinue Moombee during a paid subscription period, you are entitled, as required by law, to a pro rata refund for the remaining period, handled through the app store where required.

13. Disclaimer

Self-care content, exercises and stories are provided with reasonable care for general wellbeing and do not replace professional advice. To the maximum extent permitted by Swiss law, Moombee is provided "as is" and "as available", except where mandatory law says otherwise.

14. Limitation of liability

• We are liable without limitation for intent, gross negligence, personal injury and wherever liability cannot be limited under mandatory Swiss law.
• For slight negligence, our liability is limited to typical, foreseeable damage and, for paid features, to the amount you paid in the 12 months before the event.
• We are not liable for indirect or consequential damage, loss of data that a reasonable backup would have prevented, or damage caused by third-party services, your device or your breach of these Terms.

Mandatory statutory rights, including under the Swiss Product Liability Act, remain unaffected.

15. Indemnification

To the extent permitted by Swiss law, you agree to indemnify 2Day Communications GmbH against claims arising from your breach of these Terms or your violation of the law or the rights of others through your use of Moombee.

16. Term and termination

These Terms apply while you use Moombee. You can end them at any time by leaving the waitlist, deleting your account in the App and uninstalling it. We may suspend or end your access if you materially breach these Terms, if your use creates legal or security risks, or if the law requires it. Provisions that by their nature survive (intellectual property, disclaimers, liability, governing law) continue to apply.

17. Changes to these Terms

We may update these Terms when Moombee or the law changes. The date at the top shows the current version. We will tell you about important changes in the App or by email before they take effect.

18. Governing law and jurisdiction

These Terms are governed by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Basel-Stadt, Switzerland, have jurisdiction. If you are a consumer, mandatory consumer protection law and courts of your country of residence remain available to you.

19. Contact

2Day Communications GmbH, Dornacherstrasse 172, 4053 Basel, Switzerland · [email protected]